District Kehilla Relationship Manager, Northeast

Mission Critical:

This position is the primary local point of contact with leaders of kehillot in USCJ's network to assure excellent customer service and connection with the opportunities and programs of USCJ and/or collaborating organizations. It also serves as the primary liaison with USCJ district/regional leaders. 

Position Purpose:

To manage the processes for front line messaging, information/referral, dues and variances, and convening meetings and conferences on a local level.

District Kehilla Relationship Managers are the primary contact for all leaders of assigned kehillot in their district/region who request information or referral about United Synagogue’s services. District KRMs assure that messages and communications about opportunities and programs flow efficiently to kehilla leaders, and are the key professionals to identify and recruit candidates for initiatives implemented by the continental staff. In collaboration with the continental Kehilla Strengthening and Transformation staff, they plan, coordinate and convene local meetings and conferences consistent with the objectives of the KST department. District Kehilla Relationship Managers work closely with district/regional leaders to identify potential volunteers for local conferences to be launched in cooperation with external collaborating organizations. Working closely with district/regional leadership, they recruit and deploy volunteers to ensure an efficient process for managing dues, variances and other administrative matters.

These representatives are the ombudsmen for our kehillot following up on progress with USCJ staff or collaborating organizations, and assisting in resolution of questions with USCJ.

Duties and Responsibilities:

  • Develop a deep understanding and knowledge of available resources within and outside of USCJ
  • Manage the processes related to dues collection and budget preparation
  • Manage the processes related to messages and communications about new products and/or services
  • Identify potential candidates and recruit for USCJ's opportunities, programs and services.
  • Share background information about kehillot, as needed, with Transformation Specialists.
  • Regularly utilize the USCJ customer relationship management (CRM) tool for recording and reviewing kehilla contacts
  • Routinely follow-up with appropriate USCJ staff or outside resources to ensure that issues are resolved
  • Make certain that all data is updated in the CRM database for district/regional kehillot
  • Collaborate with appropriate continental staff to convene local meetings and conferences
  • Travel as appropriate
  • Identify district/regional volunteers
  • Assist in the training of district/regional volunteers
  • Coordinate the activities of district/regional volunteers
  • Coordinate with District/Regional Council Leadership
  • Cooperate with the appropriate continental staff person responsible for the continental volunteer program
  • Coordinate district/regional newsletters and other district/regional communications as appropriate
  • Serve as a resource to the Kehilla Strengthening and Transformation department, finance department or other continental departments of USCJ
  • Any other duties that may be required to fulfill the mission of kehilla relationships and USCJ

Knowledge and Skills:

  • Commitment to excellent customer service
  • Excellent written and oral communication skills
  • Excellent active listening skills
  • Excellent computer skills; competence in Microsoft word, excel and power point, and willing to learn client management database and other systems as required
  • Valid Drivers License
  • Ability to obtain a passport
  • Personable – people person
  • Capacity to analyze and connect needs with resources
  • Ability to work independently and manage multiple deadlines
  • Team player
  • Problem solver
  • Knowledgeable about leadership, management and governance of kehillot
  • Knowledge of synagogue life and/or Jewish communal organizations
  • Expertise in building and maintaining stakeholder relationship
  • Knowledge of and sensitivity to the tenets of Conservative Judaism
  • Commitment to personal growth and ongoing training

Education and Work Experience:

  • College degree or equivalent experience
  • Demonstrated knowledge of kehilla leadership, management, governance and programming

How to Apply

Please submit your resume and cover letter to [email protected]